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Humans of Xero
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Customer Experience
Humans of Xero
Insights, inspiration and stories from the Humans of Xero
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Customer Experience
William Meadows
in
Humans of Xero
Dec 13, 2022
The owner principle: how can products give users agency?
Good design might mean users taking ownership
…
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19
Lindsay Robinson
in
Humans of Xero
Aug 29, 2022
Finding balance: life working in customer experience
How I chanced into a role as an accountant and…
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10
Mandy Mcdonald
in
Humans of Xero
May 25, 2022
Maintaining team culture, community and connection across four time zones
What I’ve learned leading a…
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15
Ian Phillips
in
Humans of Xero
Jan 17, 2021
Selling in a COVID-19 world
The pandemic has impacted how we work, and sales is no exception
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15
Courtney Martyn
in
Humans of Xero
May 17, 2020
Time is linear. Customer journeys are not.
Why we should think in episodes and interaction loops…
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