Idiomatic

Overcoming Product’s Objections to Customer Feedback

One Size Doesn’t Fit All

The different types of issues your customers have demand different responses.

Why we solve Pied Piper’s product/market fit problem

I am the stereotypical startup founder HBO’s Silicon Valley was born to mock, but I love the show. I went to Stanford, live in Palo Alto, and am working on my second company right now. In one of the final episodes from season three of…

Idiomatic Bootcamp #2: Uber & Lyft Cancellation Fees (infographic)

My wife and I recently took a red-eye flight into Boston for our college reunion. We landed at 6am and were exhausted, so I decided to call an Uber rather than taking the subway.

Idiomatic Bootcamp #1: Why Uber’s new feature misses the mark (infographic)

Idiomatic helps companies identify pain points and friction for their users by structuring their customer feedback (support emails, reviews, survey comments). The data below comes from our platform…