Part I: Designing Organizations: What’s wrong with efficiency?

A few weeks ago, I saw the brilliant and impassioned play Hamilton for the second time. What a remarkable ride. Imagine what it must have been like to play such a part in the birthing of a nation! Of course, the play flies…

Design Thinking no es suficiente. La relación con las personas es más importante.

Part II: Designing Organizations: How Efficiency Became King

Insitum is a network of companies connected by a common purpose: bringing human-centered design to the world. We have the “new” world covered with six offices in both Americas, and an office in the “old” world in Barcelona…

Part IV: Designing Organizations: The Perennial Search for Inspiration

Why all the fuss about designing an organization? It happens to be my belief that the organization has been one of the greatest achievements of the 20th century. In my book, it’s up there with the drywall…

Part III: Designing Organizations: Efficiency needs some company

Clinging to the past leads to chaos, stifles growth, stops accommodating change, and blatantly ignores what is new. Ideology typically must do this in order to preserve itself. Efficiency, at its ideological core…