Intelligent Communications

The Importance of User Personas

Planning for Successful Technology Deployments

Working from home — from someone who loves to work in an office (and how my opinion has changed since becoming a dad)

Over the last 12 years I’ve worked in 3 different Arkadin offices (Toronto, New York and Atlanta) and have been fortunate enough…

“Can you hear me now?”

If you read the title of this story and cringed; congratulations! You also appreciate the importance of good quality…

Microsoft Phone System — Canadian Style (now Generally Available — May 1, 2018)

MSFT Teams Meetings — NO downloads, NO fuss, it just WORKS.

Email — the ultimate time suck and productivity drain (when not managed correctly) and why “email governance” is…

First 30 days with the new Jabra Evolve 75e headset (with SfB, Teams and iPhone)

Skype/Teams Native Contact Center

Anywhere365 is the largest native and certified Lync, Skype for Business and Teams Unified Contact…

Skype for Business & Teams — what do we do now?