Should You Offer a Free Plan or a Free Trial?

There are so many possibilities when you begin evaluating pricing structures for a SaaS (software-as-a-service) product. Giving new users free access — even if only for a limited time — can be a great way to gain traction with potential customers…

Better Reporting is Now Available in Insight

We’ve been listening to your feedback and have just released a UI refresh for…

What Is the Cost of Replacing an Employee?

Losing an employee is painful. They have amassed immense knowledge about your business that needs to be replaced. They likely play a critical role on their team. And if they’re in a client-facing role, you now have a relationship emergency to manage…

How to Successfully Conduct an Employee Survey

Anyone can send out a survey, but how do you ensure you get what you want out of it? Learn how to successfully conduct an employee survey.

How to prepare an employee survey

8 Data Points to Help Diagnose Software Problems

When you start to diagnose software problems reported by your app’s users, you may find yourself at a loss. What is causing such odd behavior? Is it specific to the user’s phone, or an outdated version of the app, or something else? It’s hard to…

How to Identify Good Metrics

Eli Goldratt, the creator of the Theory of Constraints, once wrote “tell me how you measure me, and I will tell you how I will behave.” This simple statement succinctly explains the driver behind performance — or a lack of performance — in any organization. When you as a…

Why to Choose Insight If You’re Switching from Gallup Q12