As young children we learn, very early on, how to influence the people around us. It starts when we are trying to get our basic needs met. We learn…
Software product development requires solving challenging problems; problems with an unknown solution. When building these products, work in process doesn’t generate business value. Value only occurs when a product is used. Therefore, an adaptable process is needed…
In 212 BC, Archimedes of Syracuse discovered the laws of buoyancy that explain why over 90% of an iceberg’s mass is…
Language is often taken for granted. But, just as culture affects language, the language of content can…
Customer loyalty is derived from reducing effort for your customers in ways they care…
When a new project is started, clients and the design team will meet to introduce ourselves and…
A software product’s future is dependent on the quality of its backlog; a prioritized…
Organizational momentum follows Isaac Newton’s first law of motion, otherwise known as the law of inertia. Once it gets rolling, it’s hard to…
Recently we’ve begun experimenting with “mini” design sprints as a way to solve more challenging problems…
Let me paint a picture of a calmer time, a time of more control over IT, a time of…