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Customer Experience
Japonica Publication
Japonica: the publication for everything Japan: culture, life, business, language, travel, food, and everything else.
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Customer Experience
Tim Sullivan
in
Japonica Publication
Oct 6, 2022
Glimpses of Corporate Culture Through How We Dine
And the power of kikubari
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413
Tim Sullivan
in
Japonica Publication
May 9, 2022
The Dark Side of Japanese Customer Service
When Kikubari Misses the Mark
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386
Tim Sullivan
in
Japonica Publication
Apr 20, 2022
Kikubari — Japan’s Key to Exceptional Customer Service
Anticipating customer needs can take your…
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226
Tim Sullivan
in
Japonica Publication
Apr 11, 2022
American Customer Service Means Never Saying You’re Sorry
Lose the Bullshit Spin, Just Say You’re…
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174
Tim Sullivan
in
Japonica Publication
Mar 28, 2022
Japanese Customer Service Means Always Having to Say You’re Sorry
Magic Japanese Words and a Recipe…
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270