Analytics and Outliers

In any given set of data there is:

• The norm
• And there are outliers

Most reporting and analytics tools are excellent at telling you the norm, but don’t help you find outliers, or give you extremely crude tools for…

Opportunities from Big Data & Analytics

I’ve been thinking a lot lately about the fundamentals of analytics and how to break them down to their core components from a business-needs perspective. I have been dealing with this directly for years in the contact center market, and most recently by way…

Going Faster Than Realtime with Brute Force

Real-time is not a hard limit.

But the only way to operate in faster than realtime is to deal in probabilities, using as much data as possible.

The Interesting Stuff

There are a ton of data sources out there that can easily be pulled in and learned from. Sources like Twitter, LinkedIn, Facebook, and even enterprise data sources like internal CRM, bug tracking systems, customer suppoert, and communication systems. It’s all very possible today and being…