I hope that I’ll have a greater vision of Support. I hope to better understand the intricacies of Support, while still maintaining the…
Inter-team communication (communicating with other teams within the organization) is beyond vital. With Support typically being the main customer-facing team, it’s really draining and difficult to make sure all lines of communication are…
While we linguistically know “Great” is better than “Good and we believe we ought to pursue it, is that really the best course? What if there were cases where seeking “Good support” is the way the business needs to go? For example…
In startups, it’s completely natural — and expected — to push ourselves to achieve more, to do more, to set stretch goals. It’s because we set the bar so high, that we, as humanity, accomplish much (we are all A-Players, after all!). It’s a true wonder and marvel for us as people.
For any leader, I believe it’s a necessary to see yourself as the guide and not the central figure — this is a vital aspect…
Continuing on our journey through Customer Service, we now move from the section on questions to wrestle through, over to the undergirding philosophy. I love this part.
We are revolutionizing Support within FinTech. Our goal is not merely to build an…
In the briefest manner, support exists to help others find the path they need to take for the journey. Put in a more literal sense: achieve results they need. It is to help customers utilize the system for their desired outcome. But what happens when someone is looking for…
I’ve spent a long time thinking, contemplating, writing, and re-writing my thoughts and beliefs on Customer Service, at least within a SaaS environment. I will spend the next number of weeks and months sharing my thoughts and considerations on the topic.
I spent two days at Disneyland recently and since I’ve been an annual pass holder twice now (several years ago…