Jeff Beaumont

I am a man who loves learning. I enjoy ideas and concepts, discussing them and reading about them. Meeting new people is a joy. I am a CPA and I love people—peculiar, yes, impossible, no. I want to see companies succeed.

Jeff Beaumont in SaaS Leadership and Scaling

May 15, 2017

Questions to Wrestle With: Why This?

I am writing honestly and candidly about serving the FinTech (Financial Technology) community…

Jeff Beaumont in SaaS Leadership and Scaling

Aug 4, 2016

Who Is Your Competition?

I remember playing basketball in different leagues throughout high school and college (when I didn’t have broken bones). There were good game and then there were games that we got absolutely crushed, like the time we went out of town for a game. It felt like the 1990s Bulls playing a…

Jeff Beaumont in SaaS Leadership and Scaling

Oct 10, 2015

Second in Command

I was listening to a podcast on a bike ride recently with one particular aspect being highlighted. For managers and leaders, it is to find your second in command that you can trust, rely on, and know who will fully address concerns and issues when you’re unavailable.

Jeff Beaumont in SaaS Leadership and Scaling

Oct 10, 2015

Vacations

Vacations are assumed to be “skippable” but it’s incredible how important these are for us — our hearts, souls, and minds — , even if you…

Jeff Beaumont in SaaS Leadership and Scaling

May 8, 2018

Finding what you love can come in many many ways.

For example, you might need to broaden your thinking a bit on what you would actually love to do because your current view of life is too constricting. For example, are you open to new and old hobbies like flying a kite, reading ancient Roman…

Jeff Beaumont in SaaS Leadership and Scaling

Jul 24, 2017

Support Leadership: Structure of Support?

Everyone is different. Though I’ve found a terrific balance by having the overall Support team split into two crews: Support and Coaches (think storytelling through solving business use cases and retention). Where Support’s focus is responsively to engage…

Jeff Beaumont in SaaS Leadership and Scaling

May 24, 2017

Why Do We Think We Can Teach About Support?

We are revolutionizing Support within FinTech. Our goal is not merely to build an…

Jeff Beaumont in SaaS Leadership and Scaling

Oct 10, 2015

Shame. Vulnerability. Openness.

I had the awesome pleasure of attending a conference where Brené Brown spoke (she’s a wonderful speaker…

Jeff Beaumont in SaaS Leadership and Scaling

Jun 2, 2017

What does Support look like?

Continuing on our journey through Customer Service, we now move from the section on questions to wrestle through, over to the undergirding philosophy. I love this part.

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Jeff Beaumont in SaaS Leadership and Scaling

Jul 23, 2018

Margin

Event to event. Hectic. Fast-paced. Schedule conflicts. Pack it all in. Tired. Running on empty.

Resting. Slowing down. Contemplation.

Margin.

I’ve been thinking a lot about what it means to have margin in my life for the last few months…

About

SaaS Leadership and Scaling

I love helping companies scale and grow their organizations to delight customers and employees, enabling healthy teams, fast growth, and fewer headaches.

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