Easing the Headache of Customer Support in Software
Everything you do in your business should be–first and foremost–in your customers’ best interest.
It’s taken me a lot of trial and error to figure out that simple heuristic.
It’s been 2 years since I quit my job as a software engineer to go full-time on my startup Clearplan. My first, full-day on the job was April 1st. That’s right, April Fools Day. I didn’t plan it that way. But, in hindsight, it’s kind of cool because each year I ask myself if this thing’s a…