Looking sideways at the design squiggle

Though everyone seems to draw it slightly differently, the coarse shape of this diagram…

Explanations from alleged masters of shape dissection

We’d just invited a few thousand students to try our latest experiment in online open-ended response activities — a controlled trial with pre- and post-test questions focused on concept transfer. We started reviewing their work, but the…

Safely showing students how others see their work

Sorting product “baseball cards”: bridging behavioral interviews and prototypes

We’re excited to share a user research method that helped us bridge the gap between wide-ranging behavioral interviews and detailed validation of specific value propositions. We made quick…

Our report on online open-ended activities

Empowering online learners to think critically and…

Explain to who?!

Standardized exams frequently ask students to provide explanations.

And this is a good thing! Explanations are great for demonstrating complex understanding.

But in their natural environment, explanations are multiplayer exchanges: