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Kustomer Engineering

A Look Inside How We’re Building The Future Of Customer Service

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  • The Layover That Launched a Hackathon: From Frustration to Innovation

    The Layover That Launched a Hackathon: From Frustration to Innovation

    by Patrick Ng and David Druker
    Go to the profile of Patrick Ng
    Patrick Ng
    Mar 15, 2024
    The Role of GenAI and LLMs at Kustomer

    The Role of GenAI and LLMs at Kustomer

    Generative AI and LLMs
    Go to the profile of Víctor Peinado
    Víctor Peinado
    Jan 16, 2024
    Optimizing Memory Usage in Single Page Apps: A Kustomer Case Study

    Optimizing Memory Usage in Single Page Apps: A Kustomer Case Study

    Go to the profile of Matt Dylan G
    Matt Dylan G
    Oct 17, 2023
    Using Service Workers to Improve Audio Asset Load Times

    Using Service Workers to Improve Audio Asset Load Times

    Service Workers are a very powerful capability in modern web browsers. They can sit between every single network request your application…
    Go to the profile of Nicholai Main
    Nicholai Main
    Apr 6, 2022
    Lessons From a Rewrite Gone Right

    Lessons From a Rewrite Gone Right

    How and why we decided to break industry best practices and rewrite Kustomer’s chat app
    Go to the profile of John Chen
    John Chen
    Feb 8, 2022
    Building Complex Nested Drag and Drop User Interfaces With React DnD

    Building Complex Nested Drag and Drop User Interfaces With React DnD

    Here at Kustomer we aim for simplicity and strive to design user interfaces that are self-serving and easy to use for clients. Drag and…
    Go to the profile of Anne Zhou
    Anne Zhou
    Jun 4, 2021
    Kustomer’s Engineering Values

    Kustomer’s Engineering Values

    One of the biggest challenges a fast-growing company faces is finding ways to continue building great things and maintaining a positive…
    Go to the profile of Ben McCormick
    Ben McCormick
    Nov 9, 2021
    Automated Classification — Putting Cutting-Edge Machine Learning & Natural Language Processing…

    Automated Classification — Putting Cutting-Edge Machine Learning & Natural Language Processing…

    Properly tagging and routing messages coming into your organization can be a very repetitive, time consuming, yet necessary task. The…
    Go to the profile of Ian Lantzy
    Ian Lantzy
    Jan 11, 2021
    Think, Make, Check — Moving Quickly, Together.

    Think, Make, Check — Moving Quickly, Together.

    How we build better products by bringing everyone on the team together in all phases of product development at Kustomer.
    Go to the profile of Tobias Holm Jensen
    Tobias Holm Jensen
    Dec 15, 2021
    Building Kustomer On The MongoDB Podcast

    Building Kustomer On The MongoDB Podcast

    A discussion about about how we’ve scaled our tech stack, how we choose technologies, and being a technical cofounder
    Go to the profile of Ben McCormick
    Ben McCormick
    Oct 15, 2021
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