Kustomer Engineering

Generative AI and LLMs

Service Workers are a very powerful capability in modern web browsers. They can sit between every single network request your application…

How and why we decided to break industry best practices and rewrite Kustomer’s chat app

Here at Kustomer we aim for simplicity and strive to design user interfaces that are self-serving and easy to use for clients. Drag and…

One of the biggest challenges a fast-growing company faces is finding ways to continue building great things and maintaining a positive…

Properly tagging and routing messages coming into your organization can be a very repetitive, time consuming, yet necessary task. The…

How we build better products by bringing everyone on the team together in all phases of product development at Kustomer.

A discussion about about how we’ve scaled our tech stack, how we choose technologies, and being a technical cofounder