What is LEAN Process Improvement?

Explaining a powerful concept through a simple analogy

Deming: beyond the PDCA cycle

The importance of systems thinking

The 9-minute takeaway coffee

During my first visit, the waiting times at the cafe seemed unusually long. The second time was no better. By my third visit, it was obvious that long waiting times were the norm here. Other customers concur.

Speed vs accuracy — the fundamental challenge for process design

It’s about striking a balance

What is “value” in LEAN?

Trying to better understand the seemingly obvious

6 ways Agile is misleading organizations

Focus on results, not activity. Focus on navigation, not…

Complicated or complex?

What’s the difference and why it matters

Complicated and complex. These words are often used interchangeably. In everyday conversations, the difference is not so important. But when it comes to solving problems, the difference becomes…

Coronavirus pandemic: complex problem-solving in action

Every problem can be solved

What is a Target Operating Model or TOM?

A model that shows how an organization should operate to…

Go to the Gemba: a masterful instruction

It’s all about being there