MetaCX Co-Founder and Chief Customer Officer, Dave Duke and SuccessHacker Partner, James…
I had the great fortune of working at ExactTarget in its heyday from 2005 until the day the business was sold and integrated into Salesforce in 2013. My first gig was as an SMB Account Manager. The account management function was just starting to grow and the…
The path to growth within the SaaS model goes through the existing customer base. It has been proven over the years as the data has been accumulated and analyzed. The SaaS model rewards those companies and teams who understand the importance of creating and…
If I wasn’t working in the software industry odds are pretty good that I would be spending my days in a high school gymnasium coaching basketball in some small Indiana town. I grew up loving the game and my beloved Indiana Hoosiers, and as I have grown…
Reducing customer effort should be top of mind for customer success leaders as a key lever to delivering a great experience. Being easy to do business with is often discussed but it can be difficult to deliver across an organization and the many customer touch points…