Tagged in

Customer Experience

MetaCX

MetaCX is building a digital success layer that brings suppliers and buyers of enterprise software together for better collaboration and outcome management.

More information

Followers

Elsewhere

More, on Medium

Customer Experience

Dave Duke in MetaCX

Mar 19, 2018

Always Talk About The Birds

I had the privilege of attending a great CXPA (Customer Experience Professionals Association) event in Indianapolis last week hosted by the Indianapolis chapter of the CXPA and Wild Birds Unlimited. The CXPA is the premier global non-profit organization dedicated to the…

Dave Duke in MetaCX

Mar 26, 2018

The Foundation of Customer Success is Collaboration

Is there anything more important to achieving customer success than collaboration? Collaboration is the heartbeat of the supplier/customer relationship. In SaaS, alignment of customer requirements to a product solution must occur to ensure…

Dave Duke in MetaCX

Apr 10, 2018

5 Ways To Reduce Customer Effort

Reducing customer effort should be top of mind for customer success leaders as a key lever to delivering a great experience. Being easy to do business with is often discussed but it can be difficult to deliver across an organization and the many customer touch points…