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Customer Service

MetaCX

MetaCX is building a digital success layer that brings suppliers and buyers of enterprise software together for better collaboration and outcome management.

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Customer Service

Dave Duke in MetaCX

Mar 19, 2018

Always Talk About The Birds

I had the privilege of attending a great CXPA (Customer Experience Professionals Association) event in Indianapolis last week hosted by the Indianapolis chapter of the CXPA and Wild Birds Unlimited. The CXPA is the premier global non-profit organization dedicated to the…

5 Ways To Reduce Customer Effort

Reducing customer effort should be top of mind for customer success leaders as a key lever to delivering a great experience. Being easy to do business with is often discussed but it can be difficult to deliver across an organization and the many customer touch points…