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Realizing the potential of customer collaboration and business outcome management.
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Helping Sells Radio Podcast Appearance
Helping Sells Radio Podcast Appearance
MetaCX Co-Founder and Chief Customer Officer, Dave Duke and SuccessHacker Partner, James Scott make their first appearance on the popular…
Molly Matchett
Jan 28, 2019
Business Outcome Management -The Next Customer Success Core Competency?
Business Outcome Management -The Next Customer Success Core Competency?
A co-authored article with James Scott of SuccessHacker
Dave Duke
Aug 30, 2018
The Importance of Every Customer Interaction in B2B
The Importance of Every Customer Interaction in B2B
3 Things To Remember When Interacting With Your Customers
Dave Duke
Jul 6, 2018
An Open Letter to Customer Success Managers
An Open Letter to Customer Success Managers
5 Pieces of Advice Accumulated Over the Last 12 Years of Managing Customers
Dave Duke
Jun 18, 2018
How Do You Know? — A Central Question to Customer Success
How Do You Know? — A Central Question to Customer Success
Several years ago I was at a happy hour with a few colleagues. Included in the group were a couple of friends who had just landed new gigs…
Dave Duke
Jun 7, 2018
Customer Success Managers Are Project Managers Too
Customer Success Managers Are Project Managers Too
I have been thinking a lot about the unique dynamics of the Customer Success Manager (CSM) role lately, and I believe many of the dynamics…
Dave Duke
May 23, 2018
Being Curious Prepares You For Leading
I had the great fortune of working at ExactTarget in its heyday from 2005 until the day the business was sold and integrated into…
Dave Duke
May 15, 2018
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