Methods Mondays

Keeping Everyone in the Research Loop

Here are three techniques that we use across Verizon Connect’s Experience Team to keep…

The Kano Methodology

Or, How We Rallied a Product Team Behind Color-Coded Charts

An Honest Discussion About Ghosting

It’s the first day of interviewing for your new project. You have the perfect research plan that…

6 UX Research Reads to Tackle in 2020

A fresh UX Research reading list featuring recommendations from…

Designing Products through Compelling Personas: Learnings from Verizon Connect in Atlanta

The Collaborative Spectrum

At the end of 2018, Sam VanHorn and I conducted research to understand information sharing practices amongst…

3 Ways to Get More Out of a Rainbow Sheet

For the next installment in our Methods Monday series, I’ll be sharing less of a…

Top Task Analysis

One of the first projects that I took here at Verizon Connect on was a top task analysis. Top task analysis is a method I used…

5 Fundamentals of In-Depth Interviews: How the Best User Research is User Therapy