Defining Service Scenarios

Presentation One

Initial and Secondary Research

In the early stage of this project, we want to have a comprehensive understanding of asthma and asthma patients, so we carry out our research in…

3.21.17: Service Proposition

Initial Value Flow

We caught up after our spring break to decide on an opportunity space.

Manjari had a chance to talk to someone who had asthma since childhood. Our main takeaways were:

3.02.2017: Mind-mapping

Our group reconvened to gather our research onto post-it notes and a few sheets of butcher paper. We explored symptoms, triggers, weather, treatments, stakeholders, and existing resources. Afterwards, we arranged the post-it notes into these categories.

03.7.17: Research on Treatments and Services for Asthma

Through research we found that effective treatment of allergic asthma includes identifying and avoiding allergens that trigger symptoms, using drug therapies and developing an emergency action plan for severe attacks. Most people need…

3.01.17 // Asthma Research

On Feb 28, 2017, Molly introduced us to the semester-long project. We will be creating a service that involves…

3.25.17 Primary Interviews

I discussed with others about dealing with asthma in grade school, and how they transitioned to self-care.

Interviewee 1

Believed his asthmatic records were on file, but never had an attack at school

Research on Socioeconomic Effects on Asthma

Through thorough research, we found that there was a correlation between socioeconomic status and instances of asthma in children. Certain factors such as education level and total parental income were calculated into determining the socioeconomic status…

3.07.17: Finding opportunity spaces

Today, we reconvened and shared our information. We dove deeper into social aspects of children having asthma, the communication between parents, teachers and doctors, lower income areas that don’t have access to care, current products and services, etc.