Research Questions Are Not Interview Questions

(You can’t just ask people what you want to know. Sorry.)

Hazard Mapping

The information architecture of ethics, a draft proposal

Purposes:

To examine the hazards in our industries.

To learn how to develop a Hazard Map that workers can use to identify and…

The Principles of Conversational Transformation

It’s Never a Good Time to Do Research

Which is why you should be doing research all the time

Why I Decided to Revise Just Enough Research

Wow, thinking about 2013 is like looking back at the Cenozoic Era. And yet, it was…

Hello, and Thanks for All the Fish

Tips for effective research recruiting

The One Minute Presentation Test

or, No One Cares About Your Process

In Defense of the $50 Mango

Why pricing is an interface

The Horizon of Inquiry

To find time for research, don’t fight the flow—fit into it

What’s Mule Doing Now?

Seventeen years ago Erika Hall and I started a design studio. We wanted to do work that people needed. We wanted to be…