Musings & Meanderings

Is new and shiny enough to change things?

Does it matter if it isn’t?

Communication is the glue between you and your customers

Not how to be sticky, but how to join and…

Innovation Requires Knowing It Can Be Done

How do you build more when you don’t think there is a place for more?

Mastodon isn’t the end of Twitter, it’s the beginning

Remember needing several email accounts back in the day?

The Customer Experience of Getting My Car Fixed

A few simple things would have made things much better.

It’s all about the whiteboards

I write a lot of stuff. And it all starts with a blank piece of glass

Shadow IT comes from IT not doing its job

IT needs to support innovation and finding better ways to do things, not defend the status quo

Managed Services Marketing Has Nothing To Do With You

And by “you” I mean you the service provider

In one way or another I’ve been marketing, or offering, managed services for well over a decade. Whether I’m managing your web presence…

What you read is only the tip of the content marketing iceberg

There is a lot more going on than just the words on the page

It looks so simple doesn’t it? The words on the page. The post that caught your eye. The…