My Scratch Pad

Why feedback loops are important (to me)

Given we’re at a particularly reflective time of year, I’ve been considering what happened over the last 12 months and whether effort exerted = desired outcome(s).

Bring your own office

This afternoon I was able to hop onto my phone to continue a meeting so that I could walk up to school to meet my kids…

Mediocrity is a terrible teacher.

I’ve been reflecting on reflecting (meta!). Last year I wrote a post at the end of every week, for about 50-odd weeks, as a way of mentally bookmarking where I’d been and where I was going.

Thinking out loud – the minimum viable team (version 1)

Abstract to collaborate

One of the most common reasons for not working together is…

“But, we do something…

Can Social Housing Tenants be referred to as ‘Customers’?

Does it matter if we refer to social housing tenants as customers? I’ve often felt a bit conflicted about it. This is an attempt to unpack that and better understand why I think it matters.