Cracking the problem of consent

Rightly or wrongly, consent — what it looks like, and how it works — lies at the heart of today’s personal data landscape. From May 2018, Europe’s new General Data Protection Regulations will tighten the rules surrounding consent. From then on, ‘consent’ will only be valid…

The quest for truly user centric services

When it comes to commissioning public services we’ve got a problem. Two problems, in fact.

The first problem is the current focus on user needs. How, you might ask, could focusing on user needs possibly be a problem?’ At first…