What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls

Listening To Silences In Contact Center Conversations Using Textual Cues

CauSE: Causal Search Engine for Understanding Contact-Center Conversations

COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery

Authors: Rishabh Tripathi =…

Natural Language Generation (NLG) @ EMNLP 2022

The current study aims to present a succinct overview of the latest research trends in natural language generation (NLG) by providing a brief synopsis of the papers accepted at EMNLP 2022. The objective is to capture the problem space, research…

Summarization @ EMNLP 2022

The present work aims to provide a concise overview of the current trends in research on summarization, by offering a synopsis of various papers that were accepted in EMNLP 2022. The primary objective is to succinctly capture the problem space, research objectives, experimental…

Latest Trends in Data Scarce Machine Learning

EMNLP 2022 spotlighted a plenty of innovative works on machine learning in data-scarce scenarios. The list of papers presented in this area included topics like few-shot learning, zero-shot learning, prompt-based learning etc.