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The official engineering blog of Observe.AI, with insights on AI, machine learning, and speech technology.
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What questions are my customers asking?:
What questions are my customers asking?:
This blog refers to our paper accepted at Interspeech 2023, Dublin.
Ayush Kumar
Aug 18, 2023
Listening To Silences In Contact Center Conversations Using Textual Cues
Listening To Silences In Contact Center Conversations Using Textual Cues
This blog refers to our technical paper accepted at Interspeech 2023, Dublin, Ireland
Digvijay Ingle
Aug 18, 2023
CauSE: Causal Search Engine for Understanding Contact-Center Conversations
CauSE: Causal Search Engine for Understanding Contact-Center Conversations
Presenting a delectable overview of our research paper, which has been graciously accepted at Interspeech 2023 titled- “CauSE: Causal…
Anup Pattnaik
Aug 18, 2023
Tailored Real-Time Call Summarization System for Contact-Centers
Tailored Real-Time Call Summarization System for Contact-Centers
This blog is a flavorful synopsis based on our paper accepted at Interspeech, 2023 — “Tailored Real-Time Call Summarization System for…
aashraya
Aug 17, 2023
COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery
COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery
Authors: Rishabh Tripathi = Digvijay Anil Ingle (equal contribution) , Ayush Kumar, Cijo George, Jithendra Vepa
RISHABH TRIPATHI
Aug 17, 2023
Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations
Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations
This blog post is dedicated to our technical paper titled “Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations,”…
Suraj Agrawal
Aug 7, 2023
Natural Language Generation (NLG) @ EMNLP 2022
The current study aims to present a succinct overview of the latest research trends in natural language generation (NLG) by providing a…
Varun Nathan
Feb 27, 2023
Summarization @ EMNLP 2022
The present work aims to provide a concise overview of the current trends in research on summarization, by offering a synopsis of various…
Varun Nathan
Feb 27, 2023
Latest Trends in Data Scarce Machine Learning
EMNLP 2022 spotlighted a plenty of innovative works on machine learning in data-scarce scenarios. The list of papers presented in this area…
RISHABH TRIPATHI
Feb 3, 2023
Sentiment Track: Latest Trends from EMNLP 2022
EMNLP 2022 spotlighted a plenty of innovative works on sentiment track including works in multimodal and multilingual spaces.
RISHABH TRIPATHI
Feb 3, 2023
EMNLP 2022 | A Survey of Latest Trends in Dialogue and Interactive Systems
EMNLP 2022 | A Survey of Latest Trends in Dialogue and Interactive Systems
What were some of the interesting papers on Dialogue and Interactive Systems presented at EMNLP 2022?
Digvijay Ingle
Feb 3, 2023
Partially Humanizing Weak Supervision: Towards a Better Low Resource Pipeline for Spoken Language…
Partially Humanizing Weak Supervision: Towards a Better Low Resource Pipeline for Spoken Language…
This blog is related to our technical paper accepted at DaSH Workshop @ EMNLP 2022, Abu Dhabi.
RISHABH TRIPATHI
Dec 7, 2022
Does Freezing Transformer Layers Help Train Better Few-Shot Models?
Does Freezing Transformer Layers Help Train Better Few-Shot Models?
This blog refers to our technical paper accepted at BlackboxNLP@EMNLP 2022, Abu Dhabi, United Arab Emirates
Digvijay Ingle
Dec 7, 2022
Interpretability of Speech Emotion Recognition
Interpretability of Speech Emotion Recognition
This blog refers to our technical paper accepted at Interspeech 2022, Incheon, South Korea
Srikanth Konjeti
Sep 19, 2022
Does Utterance Entail Intent?:
Does Utterance Entail Intent?:
This blog refers to our technical paper accepted at Interspeech 2022, Incheon, South Korea
Ayush Kumar
Sep 15, 2022
Does BERT-based language model understands the nuances of spoken (ASR) transcripts?
Does BERT-based language model understands the nuances of spoken (ASR) transcripts?
This blog refers to our technical paper accepted at BlackboxNLP@EMNLP 2021, Punta Cana.
Ayush Kumar
Nov 5, 2021
An Introduction to Vega: Observe.AI’s Test Automation-as-a-Service
An Introduction to Vega: Observe.AI’s Test Automation-as-a-Service
Vega is a microservices-based, on-demand test automation-as-a-service solution.
Akash Jain
Oct 12, 2021
How We Do Audio Segmentation-based Conversational Silence Detection on Contact Center Calls
How We Do Audio Segmentation-based Conversational Silence Detection on Contact Center Calls
In this article, I’ll demonstrate our underlying technology at Observe.AI that automatically identifies conversational silence incidents.
Krishna Gogineni
Aug 30, 2021
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