Note: If you enjoy this piece, you might also enjoy my book Product Management in Practice, in which I expand upon many of the concepts described here.

A few months ago, I was asked to deliver a presentation for a gathering of…

On Net Promoter and Data Golems

There are many variations on the Golem legend, but it usually goes something like this: a village is…

1. Amazon CEO Jeff Bezos demands a “zero tolerance” policy for…

Data can be beautiful. Data can help us understand each other better. However, the more I’m impressed by actual data, the more I find myself wary of the word itself. The word “data” is used to refer to information of widely varying scope and reliability. It is also used to describe conclusions…