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Engagement & Retention
Acquisition And Retention, The Codependent Friends
Acquisition And Retention, The Codependent Friends
Acquisition and retention are the components of growth, and it may be hard to action these levers wisely. How Customer Experience helps.
Maxime Urien
Jan 31, 2017
Retention Optimization Is Playing In Defense, But It’s Actually Cool
Retention Optimization Is Playing In Defense, But It’s Actually Cool
Retention optimization is like a defensive line: strategic and essential. And it suffers from an underestimated recognition in the wins.
Maxime Urien
Nov 29, 2016
The one thing that will make your service go viral
The one thing that will make your service go viral
Lilyana Chernaeva
Jul 21, 2016
What to Measure: Customer Engagement or Customer Satisfaction?
What to Measure: Customer Engagement or Customer Satisfaction?
Many business owners and marketing experts make a common mistake not to differentiate between customer satisfaction and customer engagement…
Maxime Urien
Jan 24, 2017
Customer Experience explained to your friends: the restaurant metaphor
Customer Experience explained to your friends: the restaurant metaphor
Good and bad customer experiences: what does every business know about.
Maxime Urien
Aug 30, 2016
What The Shadow Zone Will Reveal About Your Users and Customers
What The Shadow Zone Will Reveal About Your Users and Customers
Why and how you must work on detecting what are the existing unexpected usages that are made of your product, and that you did not planned.
Maxime Urien
Dec 27, 2016
Usage KPIs Surpass Most Business KPIs
Usage KPIs Surpass Most Business KPIs
Conversion & Retention are a consequence of the Usability of a Product. Define, action and learn from meaningful Usage KPIs.
Maxime Urien
Dec 6, 2016
Content Optimization: 5 Reasons Why Shorter Is Better (TL;DR)
Content Optimization: 5 Reasons Why Shorter Is Better (TL;DR)
Why and how shortening your content (content optimization) improves your website’s Usability and leverage Conversion Rates.
Maxime Urien
Sep 28, 2016
Is Your Product As Great As Your Idea? A Guide To Product Research
Is Your Product As Great As Your Idea? A Guide To Product Research
Maxime Urien
Sep 10, 2016
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