Ideas and reflections on service design and organisational change from the Open Change company and its associates

Barbara Mertlova in Open Book

May 19, 2021

Illustration showing two cups of coffee connected by a speech bubble which says ‘Randomised Coffee Trials’.

The value of brief encounters

For over a year now, people from across the world with interest in…

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Mike Press in Open Book

Jul 9, 2020

Developing Distanced Gatherings

For fifteen weeks from the end of March 2020 we ran a weekly one hour ‘Distanced Gathering’ for…

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Hazel White in Open Book

May 8, 2020

Sketchnote — notes and pictures about at Pecha Kucha Dundee full details of event https://bit.ly/2L8wKVX

Sketchnoting

Filtering Complex Information into a simplified visual format.

Hazel White in Open Book

Mar 18, 2020

Stress, Coping and Resilience

For front line healthcare workers

Mike Press in Open Book

Jan 13, 2020

Between Brecht and the Bauhaus

Exploring the territory between theatre and design

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Mike Press in Open Book

Nov 29, 2019

Service Design in Dundee: A Creative Gathering

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Mike Press in Open Book

Oct 21, 2019

Service Design: A Reading List

The idea for this reading list came from an exchange on twitter with Sarah Drummond and Dhruv Sharma…

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Mike Press in Open Book

Aug 27, 2019

Facilitation matters

Hazel White and Mike Press

“A facilitator is someone trained in the skill of shaping group…

Mike Press in Open Book

Jul 5, 2019

Liberating Structures for Design

“At times, being a facilitator is a bit like playing with the Lego…

Mike Press in Open Book

Jun 19, 2019

Video prototyping for service design

Last week’s Training Academy we ran with Aberdeenshire Council provided some of the most…

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Open Book

Ideas and reflections on service design and organisational change from the Open Change company and its associates

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