Customer Experience

Help Centre launched!

This is an incredibly delayed post, however we did manage to launch our new Help Centre last summer and so far so good.

There have been a number of successes in the project, however there has also been a huge amount of frustrations. Before going into detail here is…

Help Centre update (A lot has happened and nothing has happened)

Unfortunately as those in support will understand, our plans have been delayed due to an onslaught of tickets and a lack of cover! We’ve hired a couple of new starters and should hopefully be tackling this problem once…

Initial planning meeting

{Time to internal launch — June 19th. Currently on schedule, as we’ve just completed our initial planning meeting}

At Redgate, we’ve decided to revamp our Help Centre. This project involves a lot of people from across the organization, and there are many…