Consumer

[First published on jitha.me. Check out my previous posts there.]

I stayed at a Taj Hotels property in Delhi a few weeks ago, for a conference. And I was blown away by the customer service there. Thinking…

First published on Medium

Running a business is a battle, as much as it is poetry. It takes a lifetime of determination, weeks of grit and yet promises those moments of sheer joy and a sense of…

[This has been cross-posted from my personal blog at jitha.me. Hope you find it useful. You can subscribe to my blog here.]

First published on Medium

Dealing with customers effectively is one of the most essential aspects of running a successful business. Since they are buying what you have to sell, keeping them happy should be a priority…