Customer Satisfaction

First published on Medium.

It all started with me spotting a delicious-looking Facebook post by Falafel’s showcasing one of their menu items, which I commented on.

[First published on jitha.me. Check out my previous posts there.]

I stayed at a Taj Hotels property in Delhi a few weeks ago, for a conference. And I was blown away by the customer service there. Thinking…

First published on Medium.

Crafting a customer experience strategy is something you wish you can sketch with a pencil and erase if it doesn’t go the way you wanted it to. And then you fix it. You figure out a better way. You have to reiterate keeping emotions and…

[First published on jitha.me. Check out my previous posts there.]

We constantly read about companies that have created barriers to entry — through technology, intellectual property, large-scale…

First published on Medium

Or rather, allow me (your customer) to believe that you are. I’ll contact you for my problem that needs to be solved, or a requirement that needs to be taken care of. You’ve been contacted since I’ve chosen you to…

First published on Medium

Running a business is a battle, as much as it is poetry. It takes a lifetime of determination, weeks of grit and yet promises those moments of sheer joy and a sense of…

First published on Medium

Dealing with customers effectively is one of the most essential aspects of running a successful business. Since they are buying what you have to sell, keeping them happy should be a priority…

[This has been crossposted from my personal blog, jitha.me. Hope you find it interesting.]