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The “home” of Customer Success: Sales or Product?
The “home” of Customer Success: Sales or Product?
In my role as Director of Customer Success at Protenus, I am often asked by new colleagues, customers, friends, and family: “What is…
Christa White
Oct 1, 2018
How to delight customers by making implementation easy
How to delight customers by making implementation easy
At Protenus, few things are as important to us as delighting our customers. It is important to us that our customers are happy with their…
Alexander Baca
Oct 8, 2018
How email automation and AI-powered analytics reduce Privacy Officer workload
How email automation and AI-powered analytics reduce Privacy Officer workload
For many hospital systems, handling a stratified-risk privacy operation is a time-consuming process. Depending on what type of privacy…
Teresa Burns
Oct 3, 2018
How AI-Inspired chess matches encourage innovation in healthcare privacy
How AI-Inspired chess matches encourage innovation in healthcare privacy
Artificial Intelligence (AI) is somewhat of a misnomer. It is indeed artificial, but it is not intelligent — at least not in the way a…
Matt Ford
Sep 5, 2018
What AI can (and can’t) do for healthcare security and privacy
What AI can (and can’t) do for healthcare security and privacy
The cybersecurity and privacy field is currently in the midst of an “AI moment,” where every vendor, expert, and article about the future…
Robert Lord
Jul 23, 2018
Three lessons learned from recruiting for a rapidly growing team
Three lessons learned from recruiting for a rapidly growing team
It seems like we welcome a new hire to the Protenus team almost every week. We’ve grown more than 100 percent in the last year, bringing…
Megan Emhoff
Jul 17, 2018
What people operations means to Protenus
What people operations means to Protenus
Early stage companies get a lot of advice about how to build a successful team, and hiring someone to head up Human Resources (HR) isn’t…
Megan Emhoff
Jun 26, 2018
Listening, transparency, and trust in customer success
Listening, transparency, and trust in customer success
“True listening is hearing the needs of the customer, understanding those needs, and making sure the company recognizes the opportunities…
Bree McGrath
Jun 19, 2018
Best practices for every healthcare privacy officer
Best practices for every healthcare privacy officer
As a Privacy Officer with more than 30 years experience working in both large and small healthcare organizations, I’ve experienced multiple…
Karen Sunderland
Jun 12, 2018
How the Protenus Breach Barometer changed my career
How the Protenus Breach Barometer changed my career
When Protenus was first building its sales and marketing team, I joined as the Senior Marketing Manager. This meant shaping marketing…
Kira Caban
Apr 2, 2018
As opioid crisis hits healthcare workplaces, here’s how artificial intelligence can help hospitals…
As opioid crisis hits healthcare workplaces, here’s how artificial intelligence can help hospitals…
In 2014, 3.2 billion prescriptions were ordered during hospital visits, and the majority of those transactions were completed without…
Cosme Adrover
Feb 27, 2018
Writing the book on next-generation compliance analytics
Writing the book on next-generation compliance analytics
By John Steiner, Executive Director of Compliance and Ethics, NCH Health System and Robert Lord, President and Co-Founder, Protenus
Robert Lord
Feb 5, 2018
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