Week 4: Interviews & Drafting Our Service Blueprint

After defining the direction of our service proposition, this week we focused on conducting user interviews to better understand the challenges and opportunities within the space from the perspectives of our main stakeholders. We were able…

Week 3: Report of progress

The asthma journey

While mapping the journey of an asthma patient from symptom discovery and diagnosis to long term management, we realized there was a really interesting period when a child is put on a trial treatment for a 4–6 weeks. The child’s symptoms…

Week 1: Exploration Recap

Initial Brainstorming

Week 2: Defining Service Proposition

Flow Diagram

In order to identify potential intervention points, we decided to map an asthma journey from symptom discovery and visiting the doctor to learning of an asthma diagnosis and creating and maintaining a management plan.

Week 5: Service Experiment

Service Experiment

Week 6: Synthesizing

This week we worked on synthesizing the findings from our earlier interviews and service experiment in the park or order…

Week 7 — Designing our touch points

This week we began wire framing and iterating on our final touch points.

We spent a fair amount of time working through the flows and interactions within the mobile application. We worked through a couple of iterations of how parents and…