Customer Experience @ Prudential

Can we still maintain a human touch in a today’s digital world?

As discussed in the previous article on What is Document Accessibility, ensuring a document is accessible is important for many reasons…

How social media has impacted the buying behaviors and purchasing patterns of today’s consumers.

How experience design, as an extension of our human obsession with perfecting tools and technologies, helps us to survive and thrive in our…

by Jason Kapel & Aaron Wuollet

Maintaining the integrity of human-based interactions in customer experience.

How to Gather Thousands of Employees to Learn about Customer Experience Efforts

A closer look at using generative AI to help inform customer experiences

Ensuring universal usability through programmatic interaction with assistive technology.

Incorporating fun for productive, effective, and integrated teams.

This is the final article in a four-part series discussing the “POUR” method of creating accessible digital content including being…