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OTRS CE Based Internal Support System for on-line Retail Company

OTRS CE Based Internal Support System for on-line Retail Company

Customer support in on-line Retail business is an important part of the sales process. Potential buyers call the contact center to get…
Go to the profile of Alexey Yusov
Alexey Yusov
How to Implement ((OTRS)) Community Edition by Yourself: MVS Group Case

How to Implement ((OTRS)) Community Edition by Yourself: MVS Group Case

((OTRS)) Community Edition is an open source solution which you can implement almost for free, if you use your in-house team. That’s what…
Go to the profile of Ksenia Kraewskaia
Ksenia Kraewskaia
AmCore 2.0: How to Build HR Portal on ITSM Solution

AmCore 2.0: How to Build HR Portal on ITSM Solution

How to extend the ITSM solution from IT departments to other non-IT processes? Read the story about AmCore development with Radiant System…
Go to the profile of Ksenia Kraewskaia
Ksenia Kraewskaia
How to Automate EdTech business with Service Desk?

How to Automate EdTech business with Service Desk?

Alfa School Success Story in Premium Education tell you how ((OTRS)) Community Edition (OTRS for short) based Help Desk automated Alfa…
Go to the profile of Ksenia Kraewskaia
Ksenia Kraewskaia
Radiant Engineering: How to Install ((OTRS)) 6 Community Edition on CentOS 7

Radiant Engineering: How to Install ((OTRS)) 6 Community Edition on CentOS 7

Welcome to a new section of our Medium blog, Radiant Engineering! We’re going to post technical manuals and guides with our practical…
Go to the profile of Alexey Muraviev
Alexey Muraviev
AmCore: Customer Engagement Center for AmRest Holdings

AmCore: Customer Engagement Center for AmRest Holdings

AmRest Holdings SE is an international company that manages 2 345 restaurants in 26 countries including global brands like Burger King…
Go to the profile of Ksenia Kraewskaia
Ksenia Kraewskaia
Growing your business with Radiant System: 7 stages of IT support

Growing your business with Radiant System: 7 stages of IT support

How does ((OTRS)) Community Edition based Service Desk help to grow your business? Let’s trace the development of an average IT team in a…
Go to the profile of Evgeniy Krymov
Evgeniy Krymov
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