Setting up SMS surveys

Use ratemyservice to send bulk SMS or two-way SMS survey requests to your customers.

Sending SMS surveys to your customers is easy and consists of 4 steps:

1. Connect to your SMS…

Automated surveys

Our robust and secure integrations allow you to seamlessly automate your voice of the customer (VoC) program.

Using feedback widgets

Give your customers an easy way to leave feedback on your website or web app. Understand what your customers love, where they’re having issues, and find opportunities for enhancing…

Introducing sentiment scatterplots

Our new chart helps you visualise which drivers contribute to…

Using survey lenses

Survey lenses help you with deeper and more granular insights

Customising your rms survey links

Shorten and customise survey links to make them SMS friendly. The…

Launching survey requests from emails

Updates to the analytics dashboard

Introducing simpler experience questions

You can now simplify NPS, CES and CSAT questions to…

Updates to sentiment analysis

Introducing better sorting, word clouds and driver trend analyses