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Redesigning Retail
Sharing valuable insights drawn from Performance Frontiers’ innovative, customer-focused initiatives in the areas of strategy, culture and learning and development.
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Walk in Their Shoes: Empathy and Customer-centric Innovation
Walk in Their Shoes: Empathy and Customer-centric Innovation
What sits at the heart of the best retail experience? What makes us go back to the same shop again and again? In a nutshell, it’s the sense…
Jocelyn Hanna
May 14, 2017
Take a Leaf out of Amazon’s Book: Create Great Customer Experiences
Take a Leaf out of Amazon’s Book: Create Great Customer Experiences
It has been confirmed. Amazon has its sights set on Australia.
Jocelyn Hanna
May 11, 2017
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