Saying the words “I’m sorry” does not create accountability. It’s the way most of us avoid it…
Are you having weekly one-on-ones with your team? Are you having weekly one-on-ones that…
How do you talk with someone on your team about a mistake without making them feel defensive? The skill is being able to bring your feedback in context — not so much the words you use but the place from which they come. It’s simpler than it sounds. Think of one person at work you need to…
Starting new conversations and changing the way things are where you work can seem daunting at first. Often we have a sense of what’s needed but we don’t have the right words to put it in motion. Ben from Wildcats Hockey has you covered. This is the email he sent to his team in his first…
How do you make the pivot from being someone’s teammate to being their boss? Of course, there are the projects and tasks that you’re now responsible for, but what about the changed relationships that are now all around you?