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The Guides
Lessons from Scottsdale, AZ: Sending mailing inserts to help residents switch to paperless billing

Lessons from Scottsdale, AZ: Sending mailing inserts to help residents switch to paperless billing

Learn how Scottsdale increased sign-ups for paperless utility billing with behaviorally designed mailing inserts
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What Works Cities
Lessons from Charlotte, NC: Using timely email reminders to help residents avoid fines and code…

Lessons from Charlotte, NC: Using timely email reminders to help residents avoid fines and code…

Learn how Charlotte increased proper waste disposal with a simple, well-timed email reminder
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What Works Cities
Lessons from Tulsa, OK: Sending text messages to encourage residents to connect with support…

Lessons from Tulsa, OK: Sending text messages to encourage residents to connect with support…

Learn how Tulsa helped households across the city access critical financial supports during the COVID-19 pandemic
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What Works Cities
Lessons from Newark, NJ: Utilizing reminder letters to increase affordable housing

Lessons from Newark, NJ: Utilizing reminder letters to increase affordable housing

Learn how the City of Newark boosted the number of registered units by nearly 2,000 — and how to do the same in your city
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What Works Cities
How to use these guides
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What Works Cities

Step-by-Step Evaluation Replication Guides

Adapt and adopt successful evaluation projects and trials…

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City-Specific Worksheets & Other Resources
City-Specific Worksheets & Other Evaluation Replication Resources

City-Specific Worksheets & Other Evaluation Replication Resources

Additional resources for The Replication Guides for City-Led Evaluations series
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What Works Cities
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