San Francisco Digital & Data Services

Making it easier for San Francisco to deliver great services

Graham Gardner in San Francisco Digital & Data Services

Jul 2

Using service patterns to make it easier to build good services in San Francisco

Nadine Levin in San Francisco Digital & Data Services

Mar 15

Parklets & patios: how Digital and Data Services leveraged research to improve online guidance for San Francisco’s…

Cyd Harrell in San Francisco Digital & Data Services

Jan 31

a panorama photo of the SF Digital and Data Services team standing in a line from first hired to newest hires, some members holding up signs marking events like the pandemic

We’re so back! (To blogging, we mean — we’ve been here working hard the whole time.)

Lauren Jong in San Francisco Digital & Data Services

May 13, 2022

A template for accessible data visualizations:

If data isn’t accessible and understandable, it isn’t…

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Carrie Bishop in San Francisco Digital & Data Services

Jan 20, 2022

A new standard for digital accessibility and inclusion

At the end of 2021 the City published a new Digital Accessibility and Inclusion Standard. This is a big step forward in helping departments understand what the City expects from digital products, and in broadening the conversation to…

Carrie Bishop in San Francisco Digital & Data Services

Jan 20, 2022

A white sheet cake decorated with yellow and green frosting and gummy bears. In slightly wobbly blue writing in frosting is the web address https://sf.gov

Five years of Digital Services in San Francisco

Anita Y Cheng in San Francisco Digital & Data Services

Aug 13, 2021

Screenshot of a page with introductory content, and a stock image of a Black mother and child wearing holiday sweaters and waving at a computer screen.

Content design for behavior change

Getting people to do something, while also telling them how to do…

Bekah Otto in San Francisco Digital & Data Services

Aug 9, 2021

A new content framework: How 3 kinds of content drive your strategy

First off, what’s content? This little word works hard.

I’m going to borrow Melaine Seibert’s definition. Content is the stuff people come to you for. This can mean:

Anita Y Cheng in San Francisco Digital & Data Services

Aug 5, 2021

Diagram depicting an iceberg, with many of SF’s COVID response operations listed in the middle. “Website and graphics” are listed just above the water, with “state and federal” response being the water surrounding the iceberg.

Taking content design center stage in a crisis

Using crisis communication principles with stakeholders…

San Francisco Digital Services in San Francisco Digital & Data Services

Jun 30, 2021

California Governor Gavin Newsom visits the COVID Command Center and checks out our work.

Fight COVID with design

A look at San Francisco’s award-winning emergency response communications

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San Francisco Digital & Data Services

making it easier for SF to deliver great services sf.gov/departments/city-administrator/digital-services

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