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The Next Wave in Augmented Reality — AR Sans Apps, Sans Engineering!
The Next Wave in Augmented Reality — AR Sans Apps, Sans Engineering!
Augmented Reality creates harmony between marketing and CX, allowing brands to give their customers unique experiences.
Namita Gupta-Hehl
Aug 26, 2019
Utilities’ Digital Transformation Starts With Culture in South America
Utilities’ Digital Transformation Starts With Culture in South America
No industry is immune to digital transformation as it sweeps across the globe, meeting the needs of consumers in all sectors and regions.
robin_meyerhoff
Jul 24, 2019
E-commerce is Forging the Future of B2B Manufacturing
E-commerce is Forging the Future of B2B Manufacturing
B2B manufacturers are adapting and transforming by adding e-commerce to their essential business strategies.
Kathleen Wiersch
Jun 26, 2019
3 Rules for Gathering Employee Feedback — and When to Break Them
3 Rules for Gathering Employee Feedback — and When to Break Them
Employee studies are a crucial asset in a company’s arsenal. Learn the rules for collecting feedback — and when to break them.
James Killian, Ph.D.
Jun 4, 2019
Leveraging ITIL Methodologies to Drive Support Excellence
Leveraging ITIL Methodologies to Drive Support Excellence
Using ITIL optimizes business operations by enabling customer-centric decision-making, organizational efficiency and innovation.
Gregory Katz
May 17, 2019
SAP and Customer Experience: One Year After Announcing SAP C/4HANA — A Preview of CX Live 2019
SAP and Customer Experience: One Year After Announcing SAP C/4HANA — A Preview of CX Live 2019
Alex Atzberger on where CRM is going, how customer experience will shape the future of commerce, and what a modern CX suite looks like.
Jenn Vande Zande
Apr 30, 2019
Tuning In To The Auto Industry’s Experience Management Challenges
Tuning In To The Auto Industry’s Experience Management Challenges
Ownership models are changing — OEMs need to determine what makes sense for them and compete with those who are offering experience.
Miranda LaBate
Apr 25, 2019
Our Customers Will Never Be Satisfied
Our Customers Will Never Be Satisfied
Chuck Ames on the Product Development Culture at Amazon
Andrea Waisgluss
Apr 8, 2019
VIDEO: How To Better Excite Customers Via Machine Learning, VR And More
VIDEO: How To Better Excite Customers Via Machine Learning, VR And More
Your customers are always changing; you can’t change that, but here’s how you can better serve their ever-changing wants and needs.
Derek Klobucher
Apr 3, 2019
VIDEO: How To Improve Efficiency With Roving Robots
VIDEO: How To Improve Efficiency With Roving Robots
Robots are part of massive IT spending to help retailers improve operational efficiency by gathering actionable real-time data and more
Derek Klobucher
Mar 28, 2019
Focus On Customer Experience — Your Customers Will Thank You
Focus On Customer Experience — Your Customers Will Thank You
More than ever, business today revolves around consumers rather than companies, and it is the consumers who dictate business outcomes.
Dr. Gerd Ehrhardt
Dec 3, 2018
VIDEO: How To Build Trust When Every Sale Is A Promise
VIDEO: How To Build Trust When Every Sale Is A Promise
Delivery is a promising frontier for retail, where every sale is a promise, and each delivery can build trust.
Derek Klobucher
Mar 12, 2019
Pop quiz: Do you know the top predictions for marketing in 2019?
Pop quiz: Do you know the top predictions for marketing in 2019?
What are the trends to begin researching, planning for, and implementing when it comes to marketing in 2019? Marketing and CX pros weigh…
Julie Brown
Feb 21, 2019
A Tale of Erotica and E-commerce: The Customer Experience Story Gets Sexy
A Tale of Erotica and E-commerce: The Customer Experience Story Gets Sexy
Beate Uhse pioneered selling lingerie, magazines, contraception, and other erotic products. Now her company is transforming how they sell.
robin_meyerhoff
Feb 14, 2019
The Direct to Consumer Experience Relies on a Great Product Experience
The Direct to Consumer Experience Relies on a Great Product Experience
To keep customers coming back for more, a great customer experience is directly linked to a great product experience.
Richard Howells,
Feb 13, 2019
Why CEOs Should Care About Experience Management
Why CEOs Should Care About Experience Management
Think Experience Management (XM) is simply the latest jargon du jour? Think again.
robin_meyerhoff
Feb 1, 2019
If You Want A Closet In The Cloud, Retailers Will Put It There
If You Want A Closet In The Cloud, Retailers Will Put It There
Most businesses don’t just want to do well: they also want to do good, and retailers in 2019 will be challenged to achieve those goals.
Judith Magyar
Jan 30, 2019
The Lunar Eclipse and the Nature of Predictions
The Lunar Eclipse and the Nature of Predictions
If Eclipses are so easy to predict, how come no-one in London saw the recent Lunar Eclipse, and what does this teach about the nature of…
James Marland
Aug 22, 2018
Opportunities for Cloud Field Service Management in India
Opportunities for Cloud Field Service Management in India
The Field Service Management market is expected to hit $5 Billion in 2023, and India is expected to grow fastest among the Asian countries.
Sushant Rai
Jan 16, 2019
Transformations Driving Field Service Harmonization
Transformations Driving Field Service Harmonization
Field service is evolving — is your organization keeping pace?
Arvind Iyer
Jan 14, 2019
The AI Hype Cycle Is Over. Three Ways AI Will Transform Customers’ Experience.
The AI Hype Cycle Is Over. Three Ways AI Will Transform Customers’ Experience.
Artificial Intelligence technology (AI) has been hot for several years, and it looks like that promise is about to be realized in at least…
robin_meyerhoff
Jan 14, 2019
Relentless Disruption Is Driving Retailers To Improve Customer Experience
Relentless Disruption Is Driving Retailers To Improve Customer Experience
Delivering a frictionless retail experience is emotionally speaking, a pleasant experience. You’re pleased because you’re running your…
Judith Magyar
Jan 10, 2019
The Right Tool for the Right Person at the Right Time
The Right Tool for the Right Person at the Right Time
If you are searching for presents for a handy person in your life, it’s likely that Bosch power tools are high on your list. But how does…
Kathleen Wiersch
Jan 8, 2019
Hats Off To A New Era In Baseball Caps And Customer Experience
Hats Off To A New Era In Baseball Caps And Customer Experience
Almost 100 years ago, New Era started making men’s “Gatsby” caps in Buffalo, New York. The company quickly switched its focus to…
robin_meyerhoff
Jan 8, 2019
CRM Is Dead — And Other Thoughts About The Customer Experience Market
CRM Is Dead — And Other Thoughts About The Customer Experience Market
Traditional CRM can’t answer the biggest customer challenge facing companies, says Jeremy Cox, a principal analyst at Ovum, a…
robin_meyerhoff
Jan 7, 2019
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