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Conversational Insights: Knowledge

Conversational Insights: Knowledge

This is a series of blog posts that we at Sapling are composing on meaningful conversational insights into customer support conversations…
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Ziang Xie
The Case for Human-in-the-Loop AI for Customer Conversations

The Case for Human-in-the-Loop AI for Customer Conversations

Interactive Voice Response has existed since the 1970s. Autonomous cars using neural networks were first developed in the 1980s. When will…
Go to the profile of Ziang Xie
Ziang Xie

Measuring Customer Support

What gets measured, gets managed. — Peter Drucker
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Ziang Xie
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