With over 600,000 merchants using their services, Shopify, a world leading E-Commerce platform, look increasingly well…
When it comes to collecting customer feedback many of the advantages are clear to see. You get notified…
Whether your aim is to reduce churn, build word of mouth publicity, or track customer satisfaction with product…
For any kind of retail business, the run up to Christmas and New Year is a busy time. Whether it’s stocking up on supplies for family events, finding the right gift for someone special, or updating decorations…
Last week we were thrilled to release a new team management tool for SatisMeter. NPS ought to be a company-wide initiative, and by optimising our platform for groups we hope to make this easier.
Happy customers are one of the most important assets a business can have, and it’s no secret that we think using the Net Promoter System is a great way to ensure you have them. While deceptively simple, when used right it yields brilliant results.
Over the past several weeks, we’ve been summarising what we think are the most important steps in using NPS to Become a Customer Success Hero. We’ve covered where to locate and time your surveys, the range of integration options, and how to…
