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New Survey Types: CES, CSAT, Custom and How to Use Them

New Survey Types: CES, CSAT, Custom and How to Use Them

You can now design completely custom surveys and select from NPS, CSAT, CES, 1–5 ratings, Free Text, and Single Answer types of questions.
Go to the profile of Jan Kuzel
Jan Kuzel
SatisMeter has Moved! Check out our new Blog

SatisMeter has Moved! Check out our new Blog

It’s official, moving day is here! From now on you’ll find the SatisMeter blog hosted on our own domain.
Go to the profile of Cally Tomlinson
Cally Tomlinson
Retreats for Remote Teams: Goofing Off or Time Well Spent?

Retreats for Remote Teams: Goofing Off or Time Well Spent?

Retreats for remote teams, if done correctly, can be a valuable tool. We’ll be discussing why they’re worth the effort, and how to plan…
Go to the profile of Cally Tomlinson
Cally Tomlinson
A Chat with Kim Gjerstad, Co-Founder at MailPoet

A Chat with Kim Gjerstad, Co-Founder at MailPoet

“Over the past year, we’ve increased our Net Promoter Score from 27 to nearly 50 in just 6 months.”
Go to the profile of Cally Tomlinson
Cally Tomlinson
A Chat with Justin Duke, Customer Success Lead at Instapage

A Chat with Justin Duke, Customer Success Lead at Instapage

Customer Success is a hot button topic wherever you look right now, and having worked with them for years we know Instapage stay on top.
Go to the profile of Cally Tomlinson
Cally Tomlinson
A Chat with Thibaut Davoult, Growth Engineer at Livestorm

A Chat with Thibaut Davoult, Growth Engineer at Livestorm

We’ve spoken to the awesome guys over at Livestorm before, even right here on this blog, but their upbeat team and total dedication to…
Go to the profile of Cally Tomlinson
Cally Tomlinson
A Chat with Maïa Metz and Tania Kefs - VPs at Aircall

A Chat with Maïa Metz and Tania Kefs - VPs at Aircall

This week we’ve been having a chat with Aircall, the cloud phone system which empowers teams to ace every call. With a huge host of…
Go to the profile of Cally Tomlinson
Cally Tomlinson
A Chat with PixelMe

A Chat with PixelMe

Welcome to our new interview series! Each week for the foreseeable future we hope to bring you a short, but inspiring, interview, with…
Go to the profile of Cally Tomlinson
Cally Tomlinson
How to (actually) improve your Customer Experience in 2019

How to (actually) improve your Customer Experience in 2019

January, a time for resolutions, is upon us. Whatever you might be looking to change in your personal life, it’s also a great chance for…
Go to the profile of Cally Tomlinson
Cally Tomlinson
Have you tried turning it off and on again ?— Why our CEO works Support.

Have you tried turning it off and on again ?— Why our CEO works Support.

First things first, I apologise for mentioning the IT crowd, obviously this article isn’t as fun as the IT Crowd. Secondly, (another note…
Go to the profile of Cally Tomlinson
Cally Tomlinson
Keep your Customers Happy this Black Friday

Keep your Customers Happy this Black Friday

Black Friday seems a fitting time to tell you that the e-commerce industry is absolutely booming. Traditional retail is feeling the pinch…
Go to the profile of Cally Tomlinson
Cally Tomlinson
SatisMeter for Shopify

SatisMeter for Shopify

With over 600,000 merchants using their services, Shopify, a world leading E-Commerce platform, look increasingly well placed in an…
Go to the profile of Cally Tomlinson
Cally Tomlinson
Build a Better Product with NomNom Insights and SatisMeter

Build a Better Product with NomNom Insights and SatisMeter

If you’re reading this, chances are you care about customer feedback. You may not talk to customers as often as you’d like, but at least…
Go to the profile of Cally Tomlinson
Cally Tomlinson
10 Ways to use SatisMeter and Zapier

10 Ways to use SatisMeter and Zapier

It’s official — today we join the 1000+ apps that are public and ready to use in Zapier! While it’s been possible to get SatisMeter and…
Go to the profile of Cally Tomlinson
Cally Tomlinson
Who are Detractors and what do they mean for your Business?

Who are Detractors and what do they mean for your Business?

Last week we were talking about one of the essential concepts in the overall framework of Net Promoter Score (NPS), Promoters. If you…
Go to the profile of Cally Tomlinson
Cally Tomlinson
Who are Promoters and what do they mean for your Business?

Who are Promoters and what do they mean for your Business?

When we talk about the Net Promoter System (NPS), Promoter, Detractor, and Passive are the three keywords that undeniably pop up most…
Go to the profile of Cally Tomlinson
Cally Tomlinson
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