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Cally Tomlinson in SatisMeter

Jul 7, 2016

What Exactly is NPS?

The Net Promoter System (NPS) is a simple yet innovative customer feedback system, ideal for measuring customer loyalty and predicting business growth. Unlike traditional market research and customer surveys, NPS asks only two easy questions of customers. This creates rapid feedback, high…

Cally Tomlinson in SatisMeter

Nov 20, 2016

Intercom — What is it Good for?

Communication is important to us, both in terms of how we reach out to our users, and how we help them reach out to theirs. That’s why we made sure SatisMeter can be used effectively alongside Intercom, one of the top platforms for Live Chat, Marketing Automation, and…

Cally Tomlinson in SatisMeter

Aug 23, 2017

Instapage — UX Superstars

We’ve been working with landing page experts, Instapage, for over a year now. A young and vibrant company, they work with entrepreneurs, marketing teams, and agencies worldwide. Their mission is to lower the cost of customer acquisition and they do this by providing marketers with a…

Cally Tomlinson in SatisMeter

Jan 25, 2018

Making Webinars Work — Customer Success at Livestorm

“On paper, webinars are one of the most…

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Cally Tomlinson in SatisMeter

Jan 3, 2017

Is Churn Ruining your Revenue?

The world of metrics can get confusing fast, and if you’re a growing startup like us, knowing which ones matter can mean the difference between stormy waters and plain sailing. We think and talk a lot about churn, as one of SatisMeter’s main functions is to reduce it.

Cally Tomlinson in SatisMeter

Jul 7, 2016

5 Steps to Become a Customer Success Hero — #1

With the expertise of over a million surveys behind us, at SatisMeter we like to think we know a thing or two about NPS. Over the next few weeks we’ll be sharing that knowledge with you.