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Sector Challenge 9: Claiming Universal Credit remotely
Updates from a Catalyst-funded project to prototype and test ways of providing remote support for individuals struggling or failing to make Universal Credit claims online.
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Further impact of this project
Further impact of this project
An innovation award and 60+ benefit organisations signed up
Doug Belshaw
Aug 22, 2023
Wrapping up the project
Wrapping up the project
Sharing everything necessary to take this work forward
Doug Belshaw
May 10, 2021
Combining Prototypes A and B
Combining Prototypes A and B
Which works best from a UX point of view?
Doug Belshaw
Apr 28, 2021
Extending the project
Extending the project
After an Easter break, the digital team has reassembled to continue working on Sector Challenge 9: Claiming Universal Credit remotely. We…
Doug Belshaw
Apr 23, 2021
Catalyst playback session
Catalyst playback session
Telling the story of Sector Challenge 9
Doug Belshaw
Mar 31, 2021
What does a rapid prototyping project feel like?
What does a rapid prototyping project feel like?
Hearing from charity participants in their own words
Doug Belshaw
Mar 23, 2021
The importance of revisiting personas after user research
The importance of revisiting personas after user research
Improved representations through better understanding
Hannah Belshaw
Mar 18, 2021
Prototype show-and-tell
Prototype show-and-tell
Recording of our webinar during Week 9 of the project
Doug Belshaw
Mar 15, 2021
Three prototypes to help people claim Universal Credit successfully
Three prototypes to help people claim Universal Credit successfully
Discover / Define / Develop / Deliver
Doug Belshaw
Mar 10, 2021
How working in the open has magnified our work
How working in the open has magnified our work
“But I’m worried, what happens if people don’t like it” this was my daughters reaction when I told her she should read out her poem to the…
Daniel Mosforth
Mar 5, 2021
About Sector Challenge 9: Claiming Universal Credit remotely
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