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How to Measure the Agile Software Development & Customer Support KPIs that matter.
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Measure work in progress with JQL and leverage historical data
Measure work in progress with JQL and leverage historical data
An important KPI available from JIRA, and a fundamental performance indicator, is a count of the number of tasks (issues, tickets, stories…
Emma Opolony
Jul 31
How to use JIRA Workflow to get the KPIs you want
How to use JIRA Workflow to get the KPIs you want
JIRA and JIRA ServiceDesk are used in a wide range of organisations to solve an endless variety of operational problems but at its core…
Emma Opolony
Jul 31
Case Study: Implementing ServiceClarity to Optimize Processes at Transpoco
Case Study: Implementing ServiceClarity to Optimize Processes at Transpoco
Transpoco is a consolidated telematics provider with a significant number of clients in Ireland, the UK and France, and they continue to…
Emma Opolony
Jul 31
Leverage your JIRA Data to obtain these Key Insights
Leverage your JIRA Data to obtain these Key Insights
At ServiceClarity we believe in getting the best you can from the data that you have. In practical terms this means working with the data…
ServiceClarity
Jun 6
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