Customer Experience

Products like Olo and Flipdish are in a totally different position Andy. I think Doordash and Uber Eats see the consumer as their primary customer and see themselves as givers of business to restaurants (there are lots of anecdotal stories of them strong arming restaurants). White label solutions, on the other hand, see the restaurant as the primary…

5 Reasons to Consider Alternatives to Mystery Shoppers

3 Tactics CEOs Use to Improve Customer Experience Culture

What Customer Feedback Questions Should You Ask in a Restaurant?

Food Delivery Apps and Customer Experience

In the first half of 2018 the total value of food deliveries made by the top 5 third…

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

Optimise the Customer Journey with Moments of Distraction

It sounds like a contradiction in terms doesn’t it? How can you optimise a journey with distraction, when for many friction is considered the nemesis of growth and success? It is annihilated at every opportunity in the digital…

Improving NPS does not (always) equal Improving CX

5 Ways to Capture Customer Feedback in Physical Locations

How to set up Facebook Messenger for Business to Consumer Messaging